Processing time
Because every magnet is printed from your own photo, each order is made to order in the USA rather than picked off a shelf. Printing takes one to three business days after your photos arrive, and up to about five in busy seasons such as the run-up to Christmas. Standard delivery then takes three to seven business days, so most orders arrive one to two weeks after ordering.
Where we ship and how
Orders are sent within the United States by a standard tracked mail service. Photo magnets are flat and light, so most packs ship in a rigid envelope that protects the print in transit. If international shipping is offered later, the available destinations and rates will appear at checkout.
Shipping cost
Shipping is calculated at checkout from your address and the delivery speed you choose, and the exact cost is shown before you pay. Any free-shipping offer is stated at checkout rather than buried in this policy.
Tracking your order
When your order ships, a confirmation with a tracking number is sent to the email address on the order. Tracking can take a day to begin updating after the parcel is collected, which is normal and not a sign of a problem.
Delays, lost, and damaged parcels
Carrier delays happen, especially around holidays, and are outside our control once a parcel is handed over. If tracking stalls for an extended period, or a magnet arrives bent or damaged, contact us through the contact page with your order number and a photo of the issue and we will arrange a reprint or refund.
Questions about this policy
If anything here is unclear, reach us through the contact page and we will help. You can also read the about page to learn who we are.